anstey alpacas Terms and conditions

  Terms and conditions include the following:

- Anstey Alpacas reserve the right to cancel & refund or postpone any experience at any time.

- Cancellations made at least one week prior to the experience starting will be offered an alternative date. A refund will not be offered.

- Cancellations made within one week prior to the experience starting will need to be discussed with the staff at Anstey Alpacas. A refund will not be offered.

- Non-walkers are not permitted.

- Please park considerately.

- Children must be supervised at all times.

- All adults and children must behave in a calm and quiet manner.

- Disruptive children and adults may be asked to leave the experience with no refund being given.

- Experiences will take place in all weather conditions unless it is unsuitable for the animals.

- Experiences, mainly take place during late Spring, Summer and early Autumn. Please come prepared and dress (clothing and footwear) appropriately for the weather and experience.

- There will be a qualified first aider on site for the duration of each experience. Please contact us prior to the experience should you wish to discuss any pre-existing conditions.

- Hand washing facilities are provided. It is the responsibility of the adults to make use of them.

- No dogs are allowed on-site.

- Unfortunately no pushchairs are allowed on any of the experiences.

- You may be sharing your experience with other customers unless you have booked all of the places available.

- Staff at Anstey Alpacas may take photos and videos throughout your experience. These may be shared on our social media and website pages as well as possibly being used for marketing purposes. It is the responsibility of the adults to inform us should you not wish your photo/video to be used for this purpose.

With the alpacas

- Be advised that alpacas are able to spit. They usually spit when they are upset and/or feel threatened. 

- Alpacas like slow hand/body movements and not to be rubbed/patted on their head.

- Do not walk close to the back of an alpaca. They like their personal space and will kick backwards if you are too close.

- Follow the guidance and instructions given and you will have an enjoyable time